If you are a customer of large organisation, the relationship you have with that supplier is a function of your relative importance to them. My recent experiences dealing with two suppliers to my current project have highlighted this very clearly.
To one supplier my client is a large and valued customer. Asking them to work on their product to accomodate some of the vaguaries of a larger organisation has been met with refreshing response. They agreed to make some changes at no cost because they recognise the value of these in making the product saleable to other large organisations.
On the other hand, asking our larger supplier to incorporate a few features (and a few fixes!) from packages costing less than one hundreth of what the customer paid for this one has been met with a total lack of interest and "works as designed" response. They know that clientco is "trapped" with the package and so they have no need to bother spending anything on keeping them happy.
The ideal IT Consultant is responsible for assisting their clients develop greater quality products and services with the assistance of the latest technology, both software and hardware, to meet the organization’s objectives.
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